Managed
Services
You can’t
be good at everything. And somehow you have to be. The solution
for successful, world-class organizations has been to think outside
the box and expand the four walls of the organization to maximize
the advantages of a global workforce by reducing costs and improving
quality.
NaviAsia Managed
Services simplifies and accelerates the successful outsourcing
of non-strategic, yet mission-critical services for middle market
companies. With U.S.-based senior leadership coupled with proven
offshore delivery capabilities, we help middle market clients
generate or maintain their competitive advantages by leveraging
a global marketplace to deliver lower costs, improve quality,
and mitigate risk.
For companies with hundreds of employees performing repetitive,
rules-based work that can be or is already web-enabled, savings
of 40%-60% is possible while delivering services utilizing ISO
and Six Sigma regimens to maintain and improve quality. Typical
business processes can include claims processing, transcription,
clearing, contract administration, database management, data capture,
research or other non-strategic rules-based activities. A recent
business case demonstrated that we could contribute almost $10
million in annual savings for a client considering outsourcing
approximately 350 people. More typically, our experience has shown
that annual savings in the range of $5 million can be realized
for every 100 US employees included in the outsourcing scope.
Capabilities
World-class
leadership: NaviAsia’s leadership team includes executives
who were responsible for developing and operating, according to
independent analysts, the world’s leading business process
outsourcing organization. Members of our executive team have served
key leadership roles in respected, world-class organizations that
include PricewaterhouseCoopers, IBM Global Services, AT Kearney
and other leading companies.
Tactical superiority:
Our total focus is on the efficient delivery of quality outsourcing
services. To lead in this arena, we have learned the importance
of tactical excellence in replicating and migrating work outside
of our client’s four walls. In addition to rules-authoring,
quality improvement and other transaction management expertise,
NaviAsia Managed Services has the specific know-how to reduce
risks when migrating your processes, access your technology securely,
manage and analyze the content that we help create and transfer
knowledge to our clients as if the work were being done next door.
Proven transition
expertise: Proper planning and execution of comprehensive transition
programs so that services are uninterrupted, expectations are
communicated and stakeholders remain happy. NaviAsia transitions
and delivers outsourced services to third-party clients using
web-enabled technologies and global labor markets to improve the
quality services, enhance customer satisfaction and reduce costs.
Right Size:
Middle market companies run the risk of being lost in the organizational
labyrinths that exist within larger outsourcing organizations.
NaviAsia’s focus is on the middle market and provides customized
solutions for labor-intensive, repetitive processes within medium
sized companies.
Aggressive approach: With our comprehensive training and professional
development programs, an integrated global technology platform,
significant invested capital, world class processes, skilled global
staff and proven leadership team, NaviAsia effectively applies
a rigorous approach to all program implementation and integration
procedures for breakthrough performance, efficiency and a lowering
of total overall costs.
Strength of
culture: Our company is grounded in a quality-driven culture that
encourages each individual to achieve excellence and quality in
all aspects of their work life. We are highly regarded in India
for our human resources practices that enable us to recruit and
retain exceptional people at all levels of the company.
How
we do it
People |
Process |
Technology |
Global
Labor Markets |
Global
Process Re-engineering |
Digitization and Web-enablement |
- Locations
(New Delhi and Mumbai, India) with large, highly qualified/
educated labor pool, including superior American culture
and language skills
|
- Engineering
and re-engineering work processes to eliminate unnecessary
work, reduce cycle time and increase consistency of results
|
- Digitization
of all information and media to facilitate Internet-based
communications and access to global labor force
|
Cross
Cultural Leadership |
Total
Quality Management |
Infrastructure
Stability |
- US-based
leadership for relationship / account management, day-to-day
communication, and rapid response to issue escalation
and resolution
- India-based
(US citizens) leadership for day-to-day operations management,
service delivery and rapid response to issue escalation
and resolution
|
- ISO
9001certification to increase rigor, certainty and stability
of work processes
- Six
Sigma methodologies to continuously improve quality of
work processes while reducing operating costs and increasing
customer and employee satisfaction
|
- Redundant
and independent communication paths and standby power
to ensure continuity of operations
- Automated
continuous data replication with VMS servers to ensure
continuity of operations
|
Benefits
Quality
|
- ISO
and Six Sigma methodologies ensure the continuous improvement
of business processes
|
Your
business will be more reliable and will get better over
time
|
Cost
|
- Business
process costs 60%+ less than U.S.-based operations lower
operating costs
|
Your
operating income will increase
|
- Transaction-based
pricing turn fixed- into variable- costs
|
Your
costs will scale with your business
|
Time
|
- Rapid
response processing provides results now
|
Transactions
processing operations work 24 X 7 X 365
|
- Your
customers, employees and suppliers will get results faster
|
Your
business works around the clock
|
Certainty
|
- U.S.-owned
and operated company makes capturing the benefits of offshore
transaction processing faster, easier and more accountable
|
Your
risks are managed and limited
|